You will find an overview of the user manuals for each of our
e-bike models on the manuals page . Here you will find detailed information and instructions specific to
for your model and help you with maintenance, troubleshooting and
other important details about your e-bike.

The location of the frame number varies per model. Usually this number is placed
at the bottom bracket, on the left side of the e-bike. This can be done at the bottom
as on the side of the frame. For specific details you can also refer to the user manual
consult . With the frame number, you can see all
request necessary information to insure or return your e-bike
maintenance and repair.

For a general idea of ​​the suitable frame height for your e-bike, please refer to the following table:

Body height -> Frame height

S: 150-165 cm -> 46cm
M: 160-180 cm -> 51/53cm
L: 170-190 cm -> 56/57cm
XL: 185-195 cm -> 61cm

However, the right frame height for your e-bike depends on several factors, including your body proportions and the specific model. For the best fit and comfort, we always recommend going to a professional VanDijck dealer. In addition to the frame height, the saddle position and handlebar height are also crucial for a comfortable ride. By having your e-bike adjusted by a VanDijck dealer, you are assured of the perfect fit and can optimally enjoy your e-bike rides.

Yes, it is possible to mount a bicycle bag on your e-bike. Our e-bikes
are designed for different types of bicycle bags, which can be easily mounted on the
luggage carrier can be attached. This allows you to conveniently and safely store extra items
take with you while riding your e-bike.

Yes, it is possible to install a child seat on most of our
e-bike models. We recommend that you consult your VanDijck dealer for advice
when choosing a child seat. They know exactly which child seats
are suitable for every model and can advise you on the correct installation.
In addition, always keep an eye on the safety requirements for bicycle seats, see
for examplethe information from the ANWB .

VanDijck e-bikes can carry up to 120 kilos. This means that the total
weight of the rider, including luggage, may not exceed 120 kilos. A
any front carrier can carry up to 10 kilos. The rear luggage carrier can carry up to
Carrying 15 kilos, depending on the type of luggage carrier mounted.

That's annoying. Have you linked your e-bike to an app with a
GPS module? You can try to locate your e-bike. However, always turn on the
police to retrieve the e-bike: this is for your own safety.
Please also consider the following:

1. Report the theft to the police immediately:

2. Contact your insurance company if you are insured:

• If your e-bike is insured, please provide proof of the police report to your insurance company.
• The insurance company will guide you through the next steps to process your claim and assist you further.