Our electric bicycles meet strict quality requirements and legal
requirements. Should it nevertheless be necessary to file a claim within
If the warranty is valid, your local VanDijck dealer is the first point of contact.
When purchasing a VanDijck e-bike from an authorized sales point, the
purchase agreement concluded with the responsible dealer. This means that the
dealer is also your designated point of contact for warranty matters.

Your proof of purchase serves as proof of warranty. Keep the purchase receipt in a safe place, because
This shows the purchase date that is used to calculate the remaining
to determine the warranty period.

All VanDijck e-bikes come with a standard 2-year warranty. This covers defects
due to material or component defects. See our warranty conditions for more information.

1. Within the warranty period :

Process : If you are within
If you experience a problem with your e-bike during the warranty period, please consult

the point of sale (the dealer). The dealer will identify the problem and
assess and, if necessary, process the warranty claim in cooperation with the
VanDijck service team.

2. Outside the warranty period:

Process : For
If you have any problems outside the warranty period, you can contact the e-bike
return to the dealer. However, repairs or replacements will
likely to incur costs. Therefore, please note that if
if the problem occurs outside the warranty period, you will be charged
can be brought in for necessary repairs or replacements.

For more information about the warranty conditions or for specific questions
can you the
Consult VanDijck's warranty conditions (hyperlink) or contact one of our dealers (hyperlink) .